We all make mistakes. That's part of being human, after all! 😌
If you were making an order with standard shipping, you have a window of 24 hours to make any corrections. Just follow the Edit link in the order confirmation email we sent you right after you placed your order, and you can update your star map details. You can also send us an email within those 24 hours and your order will be put on standby until we make the corrections.*
If you made your order with express shipping, you have 1 hour to do the above. Part of the express service is that the orders get sent to manufacturing within one hour of being made to guarantee they get to the customer as fast as possible. If you email us within this one hour of making your order, it will be placed on hold until one of our agents resolves the issues.*
If, however, your order is already in the manufacturing stage or has been shipped to you, we will not be able to make any changes to it anymore. Since our items are custom made and personalized, our refund options are limited. Please send us an email to firstname.lastname@example.org letting us know about your case and we try to assist you.
Important: If you emailed us and you have an open ticket, make sure not to close it by clicking "Yes, close my request" before we can answer you. Your order is on hold only as long as there's an open ticket for it.
*Please note that your order will only be put on hold automatically if you send us a message from the email address you used when placing the order, please also include the order confirmation number.